To return products for service or calibration
NOTE***Product returns for credit will be accepted at the sole discretion of Eco Sensors, after review of the instrument’s condition. In no case will returns be accepted more than 30 days after sale. Regardless of condition, all returns will be subject to a minimum restock fee of $150, with an additional $150 restock fee for digital instruments. Eco Sensors reserves the right to deduct further amounts from any return credits based on the condition of the instrument when returned***
PLEASE NOTE: IF YOU HAVE AN INSTRUMENT THAT USES THE SM-X SENSOR MODULE (A-22, OS-4, OS-6) PLEASE CALL US BEFORE YOU SEND YOUR INSTRUMENT IN FOR SERVICE.
All products except C-21 and UV-100:
Eco Sensors Division of KWJ Engineering Inc.
ATTN: Eco Sensors Service
8430 Central Avenue, Suite C
Newark, California 94560 USA
Phone: 510-405-5911 x239
C-21 and UV-100:
1000 Cordova Place, #40
Santa Fe, New Mexico 87505 USA
Phone: 510-405-5911 x213
IMPORTANT SHIPPING INSTRUCTIONS
1 – In all communications, please note the model numbers and serial numbers of the products.
2 – Enclose the service form, or a short description of the problem or what you want us to do.
3 – Do NOT return the AC adapters with the shipment.
4 – Ship items prepaid of all shipping charges, including duties and taxes.
5 – Wire transfers will be charged a $30 fee.
Non-USA customers please label customs and shipping documents:
GAS SENSING INSTRUMENTS
RETURN TO FACTORY FOR REPAIR
MADE IN USA